Our new shipping price is a flat rate of $3.50 for each order. In the past, Mystic used a 3-tier shipping price system based on categories of items: stamps, books, and albums. But it wasn’t always clear which items fell into each tier. The new single-tier system is easier to understand and should result in a similar (or lower) shipping cost for most orders.
Yes, when making a payment on our website, type in the amount exactly as it appears on your invoice, including the decimal point.
Your club payments on our website are processed as an item through our checkout system. While it may look like you’re ordering an item, the system only makes the club payment.
The best way to keep shopping after viewing your cart is to type what you’re looking for into the search bar at the top of the page. You can also use the drop-down menus under the search bar.
When we launched the new MysticStamp.com, we weren’t able to transfer order history. If you need details of your previous orders, please contact our customer service department at 1-800-433-7811 or firstname.lastname@example.org.
You can add a credit card to your account or update the one on file when you place an order or pay for your club membership invoice. Or, call our customer service representatives at 1-800-433-7811 and they will happily update your payment information.
Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA) is a service that helps protect websites from spam and abuse. It is a test used to tell humans and “bots” apart. It is easy for humans to solve, but hard for bots and other malicious software to figure out. When you are checking out on our website, you will have to select the reCAPTCHA box to proceed.
On our website’s login page, be sure to enter the email address you used to create your account (or your membership number) and then enter your password. Be sure to click the box next to “I’m not a robot” before clicking the login button.
Still having issues? Click the “Forgot your password?” link. Enter the email address you used to create your account and click the “Request Password” button. Your password will be emailed to you. If you see a message that says “The email address you’ve entered doesn’t match our records. Please enter the correct email address, or create an account,” then the email you entered has not been used to create an account on our website. Click the “create an account” link on our login page to sign up.
E-mail your issue or the error you are receiving to email@example.com. You can also call 1-866-660-7147 and one of our friendly and knowledgeable customer service representatives will be happy to assist you.