Do I need to add the decimal point when making a club payment on your website?
Yes, when making a payment on our website, type in the amount exactly as it appears on your invoice, including the decimal point.
About My Online Account
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Why does my monthly club shipment payment appear as if I’m ordering an item on your website?
Your club payments on our website are processed as an item through our checkout system. While it may look like you’re ordering an item, the system only makes the club payment.
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Why can I not see my order history on your website?
When we launched the new MysticStamp.com, we weren’t able to transfer order history. If you need details of your previous orders, please contact our customer service department at 1-800-433-7811 or info@mysticstamp.com.
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How do I add a credit card to my Mystic account, or update the one on file?
You can add a credit card to your account or update the one on file when you place an order or pay for your club membership invoice. Or, call our customer service representatives at 1-800-433-7811 and they will happily update your payment information.
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I’m having trouble logging into my account. What should I do?
On our website’s login page, be sure to enter the email address you used to create your account (or your membership number) and then enter your password. Be sure to click the box next to “I’m not a robot” before clicking the login button.
Still having issues? Click the “Forgot your password?” link. Enter the email address you used to create your account and click the “Request Password” button. Your password will be emailed to you. If you see a message that says “The email address you’ve entered doesn’t match our records. Please enter the correct email address, or create an account,” then the email you entered has not been used to create an account on our website. Click the “create an account” link on our login page to sign up.
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I can’t complete the checkout process. What should I do?
E-mail your issue or the error you are receiving to mystic@mysticstamp.com. You can also call 1-866-660-7147 and one of our friendly and knowledgeable customer service representatives will be happy to assist you.
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How do I change/reset my password?
Log in using your e-mail address and password then click “My Account” at the top of the page. You will then need to click “Edit Profile” to change your password. If you have forgotten your password, simply click “Forgot your password?” on the login screen and you will receive further directions from there.
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I’m having trouble logging in to Mystic’s website. How can I get help?
You can e-mail any questions or errors you receive when logging in to mystic@mysticstamp.com. Or you can call 1-866-660-7147 and one of our friendly and knowledgeable customer service representatives will be happy to assist you.