Frequently Asked Questions

Search FAQs

About Mystic

Why should I shop with Mystic compared to others?
Why aren’t some stamp conditions or formats offered on your website?
Do you offer a worldwide catalog?
Can I use the stamps you sell to mail a letter or a package?
I see “Image Not Available” while looking for an item on your website. Does that mean the item is not available to order?
Does Mystic collect sales tax?
What are your average shipping costs?
Do you have gift cards?
I found an error in a piece of mail you sent me or on your website. Can it be corrected?
I’m getting too many e-mails. Can I get fewer?
I’m getting too much mail from Mystic. How do I reduce the amount?
What are your hours?
Can I create a Mystic wish list?
Do you ship internationally?
Your offer mentions stamps “on approval.” What does that mean?

About Rewards

I still have paper Mystic Profit Shares. Are they still good?
I recently bought stamps/coins offered in a letter. Why didn’t I receive Rewards Points for that purchase?
I want to use my Rewards Points for an item on your website, but I don’t see the “Free with points!” line. Can I still use my points for that item?
How do I use my Rewards Points to get FREE stamps, coins, and supplies on your website?
How do I check my Rewards Points balance or use my points?

About My Order

Can I pay extra for rush shipping?
An item in my order is backordered. Will I have to pay additional shipping charges when that item ships?
A stamp, coin, or supply is missing from my order. What do I do?
Will I receive a tracking number for my order?
How do I return an item?
What’s the status of my order?
How soon will my order arrive?

About Stamp Albums

I collect sheets of stamps. Which Mystic albums feature sheets?
Do you have a Hingeless Airmail Supplement?
What is the difference between your American Heirloom and Hingeless American Heirloom albums?
Why can’t I find an album picturing the stamps I collect?
What are “Hingeless” album pages?
What do “HM” and “HU” mean when it comes to stamp condition?
How do I know which supplement pages will fit my album?
What is the difference between an album and a binder?
What is the difference between Mystic’s Heritage and Heirloom supplements?

About Stamps

What plate block position on a sheet is the most valuable?
For se-tenant and souvenir sheet stamps, what is the difference between Fleetwood FDC sets and FDC?
I think my stamp should have a watermark, how can I tell if it does?
Are Ziplock bags OK for long-term stamp storage?
What is included in the American Heritage Collection?
Do you offer a starter kit for worldwide stamps?
Why do the margins on 2012+ imperforate US stamps vary? How do I know it’s a genuine imperforate?
What are unused and used stamps with small flaws?
What is the difference between “Commemorative” and “Definitive” stamps?
I’m interested in collecting used self-adhesive stamps. What do I need to know?
What do “AVR,” “APU,” and “SSP” stand for?
How do you decide which stamps to encapsulate?
I’m looking for a specific rare stamp. Can you help me?
What is the difference between a coil stamp and a booklet stamp?
How do I remove a self-adhesive stamp from an envelope or backing paper?
Does Mystic’s stamp grading take into account centering, gum, and perforations?
How do I find out if one of my stamps is valuable?

About Mounts

Why is the number of mounts for a used year set different than the number for a mint year set?
Why should I use mounts instead of hinges?
Are measurements for Mystic Mounts the size of the mount or the size of the stamp?
Do you offer clear self-adhesive mounts?
Are the mounts you offer archival quality?
What are the differences between Mystic’s stamp mounts?
Do I need to remove a stamp from encapsulation before I mount it?
What is the difference between a hinge and a mount?
How do I figure out what size mount will fit my stamp?

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