FAQ Category: About My Order

Can I pay extra for rush shipping?

Yes! Call our friendly customer service representatives at 1-800-433-7811 and they’ll gladly help you set up rush shipping.

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An item in my order is backordered. Will I have to pay additional shipping charges when that item ships?

When the backordered item ships, you will not be charged again for shipping.

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A stamp, coin, or supply is missing from my order. What do I do?

Email us at Mystic@MysticStamp.com with your order number and what’s missing. Or call our Customer Service Department at 1-866-660-7147, weekdays from 8:30 am to 5:00 pm EST. and we’ll get it right out to you. Please allow 7–10 business days for delivery.

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Will I receive a tracking number for my order?

A tracking number for your order, if available, will be included in your “order shipped” email. Most orders are shipped First Class Mail and do not include tracking.  Delivery is up to the Postal Service, and typically takes 7–10 business days.  If your order has not arrived two weeks after shipping, please email us at … Read more

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How do I return an item?

All orders can be returned within 90 days of purchase. To get started, simply look at the back of the packing slip that came with your order. You will see a section to fill in when returning your order to Mystic. This is also where you can indicate whether you would like a replacement or … Read more

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What’s the status of my order?

For questions about your order, please e-mail mystic@mysticstamp.com with your order number and item details. A customer service representative will be happy to look it up for you.

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How soon will my order arrive?

Mystic ships most orders in 1-3 business days by First Class or Priority Mail. Orders typically arrive 1-8 days after shipment. Albums and other heavy items may require an additional two days.

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