Do I need to add the decimal point when making a club payment on your website?
Yes, when making a payment on our website, type in the amount exactly as it appears on your invoice, including the decimal point.
About My Order
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Why does my monthly club shipment payment appear as if I’m ordering an item on your website?
Your club payments on our website are processed as an item through our checkout system. While it may look like you’re ordering an item, the system only makes the club payment.
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How do I figure out the State Sales Tax for my order?
Visit info.mysticstamp.com/tax to see if your state requires you to pay sales tax. If it does, do your best to calculate the amount of tax to be paid. If the amount you calculated is not correct, we will credit your account or bill you the difference.
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Can I pay extra for rush shipping?
Yes! Call our friendly customer service representatives at 1-800-433-7811 and they’ll gladly help you set up rush shipping.
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An item in my order is backordered. Will I have to pay additional shipping charges when that item ships?
When the backordered item ships, you will not be charged again for shipping.
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A stamp, coin, or supply is missing from my order. What do I do?
Email us at Mystic@MysticStamp.com with your order number and what’s missing. Or call our Customer Service Department at 1-866-660-7147, weekdays from 8:30 am to 5:00 pm EST. and we’ll get it right out to you. Please allow 7–10 business days for delivery.
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Will I receive a tracking number for my order?
A tracking number for your order, if available, will be included in your “order shipped” email. Most orders are shipped First Class Mail and do not include tracking. Delivery is up to the Postal Service, and typically takes 7–10 business days. If your order has not arrived two weeks after shipping, please email us at Mystic@MysticStamp.com or call our Customer Service Department at 1-866-660-7147, weekdays from 8:30 am to 5:00 pm EST, and we’ll be happy to help.
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How do I return an item?
All orders can be returned within 90 days of purchase. To get started, simply look at the back of the packing slip that came with your order. You will see a section to fill in when returning your order to Mystic. This is also where you can indicate whether you would like a replacement or a refund. Send the product back in its original packaging along with the return form and we will process your return as soon as it arrives.
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What’s the status of my order?
For questions about your order, please e-mail mystic@mysticstamp.com with your order number and item details. A customer service representative will be happy to look it up for you.