About My Order

Why doesn’t the thumbnail image match the condition listed?

We try our best to provide an accurate image of our stamps. Sometimes what we picture is just a representation of the stamp, but no matter what, you will receive the condition you ordered. Some examples of stamp images you may see:

A real image of the stamp in that condition
A representation of the stamp in the condition listed (e.g. a mint stamp with a cancel superimposed for a used stamp)
An image of a mint stamp in place of the listed condition
An “Image coming soon” placeholder

Why did your shipping charges change?

Our new shipping price is a flat rate of $3.50 for each order. In the past, Mystic used a 3-tier shipping price system based on categories of items: stamps, books, and albums. But it wasn’t always clear which items fell into each tier. The new single-tier system is easier to understand and should result in a similar (or lower) shipping cost for most orders.

Do I need to add the decimal point when making a club payment on your website?

Yes, when making a payment on our website, type in the amount exactly as it appears on your invoice, including the decimal point.

Why does my monthly club shipment payment appear as if I’m ordering an item on your website?

Your club payments on our website are processed as an item through our checkout system. While it may look like you’re ordering an item, the system only makes the club payment.

Why is there not an option to keep shopping while viewing my cart?

The best way to keep shopping after viewing your cart is to type what you’re looking for into the search bar at the top of the page. You can also use the drop-down menus under the search bar.

How do I figure out the State Sales Tax for my order?

Visit info.mysticstamp.com/tax to see if your state requires you to pay sales tax. If it does, do your best to calculate the amount of tax to be paid. If the amount you calculated is not correct, we will credit your account or bill you the difference.

Can I pay extra for rush shipping?

Yes! Call our friendly customer service representatives at 1-800-433-7811 and they’ll gladly help you set up rush shipping.

An item in my order is backordered. Will I have to pay additional shipping charges when that item ships?

When the backordered item ships, you will not be charged again for shipping.

A stamp, coin, or supply is missing from my order. What do I do?

Email us at Mystic@MysticStamp.com with your order number and what’s missing. Or call our Customer Service Department at 1-866-660-7147, weekdays from 8:30 am to 5:00 pm EST. and we’ll get it right out to you. Please allow 7–10 business days for delivery.